When your order is received an email confirming this will be sent to you. Your order will be packed and when payment is confirmed the order will be dispatched by courier for orders under 0.125cubic meters and by carrier for larger orders. The order is tracked and if you have any concerns regarding delivery we will be pleased to assist you.
We aim to have the order in your hands within seven days of the order being placed.
If an item is out of stock we will advise you and you can either leave it on back order or have your money refunded.
Please note that some of the high quality exterior lights are made to order and this takes up to ten working days.
All lights and products are guaranteed for one year from the date of delivery. If you have a problem,contact us and we will replace any faulty light fitting. This guarantee is not extended to bulbs (lamps). The Hunza stainless and copper lights are guaranteed for 10 years.
All the fittings sold on this site are from reputable manufacturers or importers and comply with the New Zealand and Australian Regulations and Electrical Safety Standards and have all the necessary regulatory approvals and/or declarations.
To ensure the security of your credit card details when you make a payment you are transferred to a secure page on the ANZ Bank's website which is hosted by ANZegate.
This is a secure site, and your credit card details are kept within the banking environment and we have no access to them. Although this means another step in the order procedure we think it is well worth while as the chance of the banks site being ripped off is very low.
If we receive your credit card details by phone all record of the numbers are destroyed immediately after the transaction is completed.
We are advised when payment has been made and we then make delivery.
If you are building or renovating and your architect has supplied a lighting plan we will be happy to give you a free quote to supply the light fittings.